Save By Switching

Services we provide

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  Sales Operations

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  Sales Operations

  

  The Sales Operations team works in close collaboration with a UK-based Telecom provider that offers TV, Broadband, Voice, Mobile, and SIM services through Comparison Technologies’ platform. Their primary focus is to comprehend the supplier’s requirements and ensure the secure transfer of customer information. The team takes great pride in maintaining accuracy and security, facilitating quick and seamless sales transactions that bring peace of mind to both the supplier and the customer

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  Telesales

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  Telesales

  

  Our telemarketing team consists of seasoned professionals who possess extensive expertise in creating sales campaigns and telemarketing strategies. They excel at engaging with customers in a friendly and knowledgeable manner, aiming to generate interest and successfully close sales.

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  Business Analytics

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  Business Analytics

  

  The business analysis teams are responsible for analyzing complex business data, identifying relevant patterns, and providing strategic recommendations to support informed decision-making within the organization. They closely collaborate with various departments, including Quality & Compliance, Finance, Human Resources, Facilities/Transport, and Operations, to gather and analyze data and deliver valuable insights that contribute to critical business decisions. Furthermore, they maintain strong partnerships with external stakeholders, such as vendors and industry experts, to stay updated on industry trends and best practices.

  The achievements of our business analysis team have significantly contributed to the organization’s success in achieving its objectives and maintaining competitiveness in a dynamic business environment. We are committed to delivering value through data-driven insights and solutions that enhance efficiency, productivity, and the overall customer experience. Our notable accomplishments include improved business processes, data-driven insights, successful project execution, and the establishment of strong relationships with stakeholders

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  Quality Compliance

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  Quality Compliance

  

  As the central Quality & Compliance team, we take great pride in delivering outstanding results to our call center teams across multiple locations. Our impressive track record is built on a combination of call listening, reporting, and data analysis, which serve as the foundation for our success.

  With our comprehensive set of tools, we are able to monitor and analyze customer interactions across various channels, including chat, voice, email, and social media. Our primary objective is to provide the best possible customer service experience while ensuring compliance with relevant regulations.

  To achieve this, we employ industry-standard quality management methodologies, such as recorded transactional monitoring and software analytics. By staying at the forefront of these practices, we consistently deliver exceptional customer service that goes above and beyond the norm. Our ultimate aim is to foster an environment where customers feel valued and understood

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  Audit Compliance

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  Audit Compliance

  

  SaveBySwitching has reached a critical milestone in its commitment to offering high-quality and secure services by gaining three certifications: ISO 9001:2015, ISO 27001:2013, and PCI DSS. These certifications demonstrate our constant dedication to providing excellence in all aspects of our operations while also ensuring the security of our information assets.

  • The ISO 9001:2015 accreditation demonstrates our commitment to continuously improving our business operations in order to fulfil the needs of our clients.
  • The ISO 27001:2013 certification confirms that we have built a solid framework for safeguarding sensitive data and critical assets.
  • PCI DSS accreditation validates our use of strong security measures, policies, and procedures to protect cardholder information and provide a secure environment for payment processing.

  Our team members’ tireless efforts helped us achieve these certifications. These widely recognized standards reinforce our commitment to providing excellent quality services while maintaining security. We feel that this achievement will provide us a competitive advantage in the industry and will open the door to other growth opportunities.

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  Workforce Management

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  Workforce Management

  

  SaveBySwitching Global Solutions Pvt Ltd and our partner sites prioritize workforce management as a critical aspect of the telecoms industry and home digital services. Our solutions are aimed at enhancing productivity, streamlining operations, and minimizing labor costs.

  With our workforce management solutions, we provide cutting-edge scheduling tools that optimize staffing levels by taking into account labor costs, productivity targets, and employee preferences.

  Moreover, our solutions automate the tracking of employees’ schedules, absences, time-offs, and overtime through time and attendance management. This allows businesses to effectively manage labor costs and ensure compliance with labor laws.

  In summary, our workforce management solutions are tailored to maximize workforce efficiency and cost reduction in the telecoms industry and home digital services.